Licenses & Disclosures
BitRail Money Transmitter Licenses
NMLS #1787783
BitRail, LLC is licensed in the following US jurisdictions:
Jurisdiction
License
State Agency
Georgia
Seller of Payment Instruments License, #64615
Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565
Illinois
Money Transmitter License, #MT.0000348
Division of Banking 100 W. Randolph St 9th Floor Chicago, IL 60601
Iowa
Money Services License, #2019-0039
State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309
Kansas
Money Transmitter License, #MT.0000161
Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603
Mississippi
Money Transmitter License, #1787783
Mississippi Department of Banking and Consumer Finance Post Office Box 12129 Jackson, MS 39236
Nebraska
Nebraska Money Transmitter License
Nebraska Department of Banking & Finance 1526 K Street, Suite 300 Lincoln, NE 68508-2732
Rhode Island
Money Transmitter License, #20193802MT
Department of Business Regulation 1511 Pontiac Ave Cranston, RI 02920
Washington
Money Transmitter License, #550-MT-118243
State of Washington - Department of Financial Institutions Division of Consumer Services 150 Israel Road, S.W. Tumwater, WA 98501
Ohio
Money Transmitter License - OHMT175
Ohio Division of Financial Institutions 77 South High Street, 21st Floor Columbus, OH 43215
Vermont
Money Transmitter License, #100-146
Vermont Department of Financial Regulation 89 Main Street Montpelier, VT 05620
Texas
Money Transmitter License, #3189
Texas Department of Banking
2601 North Lamar Blvd
Austin, TX 78075
1-877-276-5554 (toll free), www.dob.texas.gov
Missouri
Sale of Checks and Money Transmitter License, #MO-20-8711
Missouri Division of Finance PO Box 716 Jefferson City, MO 65102
South Dakota
Money Transmitter License, #MT.2188
South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501
North Carolina
Money Transmitter License, #184314
North Carolina Commissioner of Banks 316 W. Edenton Street Raleigh, NC 27603
Arkansas
Money Transmitter License, #118555
Arkansas Securities Department Heritage West Building, Suite 300 201 East Markham Street Little Rock, AR 72201-1692
Arizona
Money Transmitter License, #1008106
Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018
New Hampshire
Money Transmitter License, #23461-MT
New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord, NH 03301
Oklahoma
Money Transmitter License
Oklahoma Department of Banking 2900 North Lincoln Boulevard Oklahoma City, OK 73105
Alabama
SC Money Transmitter License - #817
Alabama Securities Commission 401 Adams Avenue,Suite 280 Montgomery, AL 36104
West Virginia
Money Transmitter License, #WVMT-1787783
West Virginia Division of Financial Institutions 900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302
(304) 558-2294
Michigan
Money Transmitter License, #MT0022909
Michigan Department of Insurance and Financial Institutions PO Box 30220 Lansing MI 48909-7720
(877) 999-6442
Pennsylvania
Money Transmitter License, #77740
Pennsylvania Department of Banking and Securities
17 North Second Street, Suite 1300
Harrisburg, Pennsylvania 17101
Tennessee
Money Transmitter License, #1787783
Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN 37243
Virginia
Money Transmitter License, #1787783
Virginia Department of Financial Institutions
1300 East Main Street
Suite Eight Hundred
Richmond, VA 23218
Minnesota
Money Transmitter License, #1787783
Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Maine
Money Transmitter License, NONE
Maine Bureau of Financial Institutions
36 State House Station
Augusta, ME 04333-0036
Alaska
Money Transmitter License, #AKMT-015426
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
Disclosures
Arizona
If you have a complaint regarding the company’s money transmission activity in the State of Arizona, please contact BitRail at support@bitrail.io For unresolved complaints, please contact the Arizona Department of Financial Institutions at: 100 N 15th Avenue, Suite 261Phoenix, AZ 85007 Telephone: (602) 771-2800 Fax: (602) 381-1225
Arkansas
"BitRail, LLC is a licensed money transmitter under Title 23, Chapter 55 of the Arkansas Code. Questions or concerns should be directed to BitRail at support@bitrail.io. For any unresolved consumer complaints, please contact: Arkansas Securities Department Heritage West Building 201 East Markham Street, Suite 300 Little Rock, AR 72201-1692 Telephone #: (501) 324-9260"
Georgia
"BitRail, LLC is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact BitRail at support@bitrail.io. For unresolved complaints, you may contact:
DEPARTMENT OF BANKING AND FINANCE FOR THE STATE OF GEORGIA
2990 Brandywine Rd, Suite 200 Atlanta, Georgia 30341
(888) 986-1633"
Illinois
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about BitRail, LLC at 1-888-473-4858 (toll-free)
Indiana
BitRail, LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
Missouri
If you have a complaint regarding the company’s money transmission activity in the State of Missouri, please contact BitRail at support@bitrail.io.
For unresolved complaints, please contact the Missouri Division of Finance at:
Missouri Division of Finance
Truman State Office Building Room 630 Jefferson City, MO 65102
Telephone: (573) 751-3242
New Hampshire
If you have a complaint regarding the company’s money transmission activity in the State of New Hampshire, please contact BitRail at support@bitrail.io.
For unresolved complaints, please contact the New Hampshire Banking Department at:
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301
Telephone: (603) 271-3561
Email: nhbd@banking.nh.gov
North Carolina
If you have a complaint regarding BitRail's money transmission activity in the State of North Carolina, please contact BitRail at support@bitrail.io.
For unresolved complaints, please contact the North Carolina Commissioner of Banks at:
North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27699-4309
Telephone: (919) 733-3016
North Dakota
If you have a complaint regarding the company’s money transmission activity in the State of North Dakota, please contact BitRail at support@bitrail.io.
For unresolved complaints, please contact the North Dakota Department of Financial Institutions at:
200 Schafer Street, Suite G
Bismark, ND 58501-1204
Telephone: (701) 328-9933
Email: dfi@nd.gov
Ohio
If you have a complaint regarding the company’s money transmission activity in the State of Ohio, please contact BitRail at support@bitrail.io.
For unresolved complaints, please contact the Ohio Department of Commerce at:
Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120
Telephone: (866) 278-0003
Rhode Island
If you have a complaint regarding the company’s money transmission activity in the State of Rhode Island, please contact BitRail at support@bitrail.io
For unresolved complaints, please contact the Rhode Island Department of Business Regulation at:
State of Rhode Island Department of Business Regulation
Division of Banking 1511 Pontiac Avenue, Bldg 68-2 Cranston, RI 02920
Telephone: (401) 462-9503
Washington
If you have a complaint, first contact BitRail's support team at https://support.bitrail.io/hc/en-us or email support@bitrail.io, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:
File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints
Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov
Texas
If you have a complaint, first contact BitRail's support team at https://support.bitrail.io/hc/en-us or email support@bitrail.io or call Telephone: 512-475-1300 or
Toll Free: 877-276-5554
If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705
Call: 1-877-276-5554
Visit: www.dob.texas.gov.
Pennsylvania
If you have a complaint regarding the company’s money transmission activity in the State of Pennsylvania, please contact BitRail at support@bitrail.io.
For unresolved complaints, please contact the PA Department of Banking and Securities at:
Pennsylvania Department of Banking and Securities
17 North Second Street, Suite 1300
Harrisburg, Pennsylvania 17101
Telephone: 1-800-722-2657
Tennessee
BitRail is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this Tennessee license and the required surety bond do not cover the transmission of virtual currency.
If you have any questions pertaining to this license please contact BitRail at support@bitrail.io.
Minnesota
(Local) 651-539-1500
(Complaints) 651-539-1600
https://mn.gov/commerce/industries/financial-institutions/
If you have any questions pertaining to this license please contact BitRail at support@bitrail.io.
Maine
By Phone 800-965-5235 or (207) 624-8570
By Fax (207) 624-8590
https://www.maine.gov/pfr/financialinstitutions/complaint.htm
If you have any questions pertaining to this license please contact BitRail at support@bitrail.io.
Alaska
Disclosure Notice (Post in accordance with AS 06.55.810, at physical & digital locations)
For Alaska Residents Only:
If your issue is unresolved by [licensee name & phone number], please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
If you have any questions or concerns, please email us at dbs.licensing@alaska.gov or you may respond directly to this email.
